DEDEAT kick ‐ starts awareness campaign on Spend Wisely and Consumer Call Centre 09 December 2014   

 

The Eastern Cape Department of Economic Development, Environmental Affairs and Tourism (DEDEAT) today kick – startsthe Spend Wisely and Consumer Call Centre campaign to create awarenessto the public about responsible ways of managing their financial resources and also on how to channel consumer related complaints.

 

“Upon receiving a complaint, the operators will send the information to the back office in all the regions and will be attended to by an allocated consumer advisor who must confirm receipt within 48 hours.  This will then be followed by an analysis and collection of outstanding information in order to advise concerning the complainant,” says Ms Charnette Ferreira, Senior Manager: Consumer Protection at DEDEAT. The DEDEAT conducts trend analysis on monthly basis on the complaints received but the limitation at present is provision of the geographical location of the caller.   

 

“Through the call centre, we will be able to account on the complaints received in each region and also be able to measure the time taken to respond on each complaint.  This will also enable us to identify the problematic areas and geographical hot spots,” says Ferreira. The numberforthe Consumer Call Centre is 086 000 7255 and e‐mail: consumer.protector@dedea.gov.za. “With the Call Centre, we will also be able to improve our education and awareness systems and have a targeted approach in our programmes,” adds Ferreira